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Privacy Policy

Your privacy and the protection of your personal data are of utmost importance to us. This Privacy Policy (hereinafter: Policy) describes how we collect, use, share, and protect your personal data when you visit or use our website, services, applications, and other platforms (hereinafter: Services).

What Data Do We Collect?

When you use our Services, we may collect the following information related to you:

  • Contact Information: Name and surname, email address, phone number, address;

  • Usage Information: Information about how you use our Services, including the time, duration, and method of use;

  • Technical Information: IP address, browser type, browser version, our cookies used to enhance user experience;

  • Data entered in the contact web form, including your email address for responding to inquiries;

  • Other data you voluntarily provide us;

  • Delivery information, such as shipping address.

Purposes of Processing Your Data

We use your personal data for the following purposes:

  • Providing, improving, and personalizing our Services;

  • Communicating with you, including responding to your inquiries;

  • Marketing purposes, with your prior consent;

  • Compliance with legal obligations;

  • Any specific purposes in which the website owner processes visitor data.

Who Is Responsible for Processing My Data?

The website owner (name, physical address) is, as the data controller under the General Data Protection Regulation (hereinafter: GDPR), responsible for processing the personal data related to you.

Who Do We Share Your Data With?

Your data may be shared with our partners and subcontractors, who act as data processors under Article 28 of the GDPR, in cases where we engage them for specific tasks involving personal data processing. For example, we use WIX.com LTD (hereinafter: WIX) as a website service provider. You can find all information about WIX’s personal data processing in their privacy notice at https://www.wix.com/about/privacy. Please note that in such cases, we remain responsible for processing your data as the data controller.

Additionally, we may share your data with partners who provide services independently, separate from your relationship with us. For instance, if you order services from our partners through us or give consent for sharing your data with partners, or when we include partners in processing based on legal grounds.

Finally, we may disclose your data to government authorities if required by law.

Are My Data Subject to Automated Processing?

We do not use your personal data for processing involving automated decision-making.

How Long Do We Retain Your Data?

We retain your personal data for as long as necessary to fulfill the purpose for which they were collected.
For example, an email address for sending newsletters is stored only while you are subscribed to our newsletter.

Where Are My Personal Data Processed?

Your data are primarily processed in the Republic of Croatia and in other European Union (EU) or European Economic Area (EEA) countries.

Only in exceptional cases do we transfer your data to so-called third countries, ensuring adequate data protection measures, such as Standard Contractual Clauses approved by the European Commission or transferring data to countries deemed by the European Commission to provide a sufficient level of data protection.

Your Rights Regarding Your Data

Under the GDPR, you have the following rights:

  • Right of access: You can request information on whether your data is being processed, the categories of personal data processed, processing purposes, possible recipients of your data, and the duration of data storage (Article 15 GDPR).

  • Right to rectification: You can request the correction of inaccurate personal data or the completion of incomplete data (Article 16 GDPR).

  • Right to erasure: You can request the deletion of your personal data under Article 17 GDPR.

  • Right to restrict processing: You can request the restriction of processing under Article 18 GDPR.

  • Right to object: You can object to the processing of your personal data based on legitimate interest for specific data processing activities (Article 21(1) GDPR).

  • Right to data portability: You can request that your personal data, which you have provided to us in a structured, commonly used, and machine-readable format, be transferred to another service provider (Article 20 GDPR).

  • Right to withdraw consent: You may withdraw your consent at any time, and your data processed based on consent will no longer be used.

To exercise your rights, you can contact us at zrinka@dubrovnikpearl.com

You also have the right to file a complaint with the supervisory authority – the Croatian Data Protection Agency (AZOP).

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and analyze the use of our Services. You can control the use of cookies through your browser settings.

For more details about the cookies we use and their purposes, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Privacy Policy Updates

This Privacy Policy may be updated periodically. You will be notified of any changes via our website.

Contact Information

For any questions regarding the collection and processing of your personal data or this Privacy Policy, you can contact us at zrinka@dubrovnikpearl.com

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